Roku and TCL accused of 'bricking' TVs with poor software updates in new class action lawsuit
Tom's Guide • • technology
Key Points:
- Roku and TCL are facing a class action lawsuit alleging that their software updates have been repeatedly defective, causing smart TVs to freeze, restart, fail to turn on, or degrade user experience.
- The lawsuit, filed in a southern California federal court, claims the companies knowingly released poor updates despite consumer complaints and failed to provide remedies as promised in warranties.
- The affected models include Roku Select Series, Roku Plus Series, and TCL 3, 4, 5, and 6-series TVs running RokuOS.
- Plaintiffs seek a jury trial, injunctive relief, damages, and restitution, with the case still in early stages and no specific number of class members yet determined.
- Online user reports corroborate the lawsuit’s claims, with multiple complaints about software updates causing TV malfunctions over the past two years on platforms like Reddit and Top Class Actions.
