StubHub faces lawsuit over unfulfilled World Cup ticket orders

Key Points:

• California residents Julia Reeker Moghal and Reuben Renteria have filed a federal lawsuit against StubHub, accusing the ticket reseller of "false and misleading" sales practices that left them without World Cup tickets they purchased.
• The lawsuit, seeking class action status, claims hundreds or thousands of fans were sold tickets that either did not exist, were revoked without warning, or erased due to FIFA's "poor digital infrastructure."
• Moghal and Renteria are demanding monetary damages, a ban on StubHub selling World Cup tickets, and that profits from those sales be returned to affected customers.
• StubHub stated its FanProtect Guarantee covers replacement tickets or refunds, attributing issues to FIFA's ticketing infrastructure, while FIFA denies responsibility for problems on third-party resale platforms.
• Both plaintiffs reported receiving conflicting information about their orders, never receiving tickets, and facing difficulties obtaining refunds, with Moghal spending hours resolving the issue and Renteria incurring additional travel costs.