Texas Roadhouse customer says he got sirloin instead of filet 3 times

Key Points:

• Kenneth Card posted a viral TikTok video claiming he was served a sirloin steak instead of the filet mignon he ordered on three separate visits to a Texas Roadhouse in Forsyth, Illinois, highlighting a price difference of about $10 between the two cuts.
• Card reported sending back the first incorrect steak and receiving the correct one, but accepted and ate the second wrong steak; after the third mistake, he spoke with a manager and took the replacement filet to go.
• The video gained over 34,000 views and sparked similar claims from other customers, prompting Card to stop visiting the restaurant and warn others about potential issues with order accuracy.
• Texas Roadhouse conducted an extensive investigation, stating that repeated errors are nearly impossible due to quality checks and found no other complaints at the Forsyth location; the company reaffirmed its commitment to integrity but acknowledged the initial mistake.
• Card, a regular customer for over three years, has not been contacted by Texas Roadhouse and does not seek compensation, emphasizing his desire to alert others rather than pursue restitution.