The Menu Trend Boomers Hate (And We Can't Blame Them)
The Takeout • • technology
Key Points:
- A couple committed to weekly screen-free evenings found their tech-free dining experience challenged by restaurants using QR code menus, which require smartphones to access.
- The author, a millennial, expresses frustration with QR menus, citing that they detract from the dining experience by forcing phone use and can be inconvenient due to technical issues like poor reception or slow loading.
- QR code menus became widespread during the COVID-19 pandemic to reduce physical contact and printing costs, offering restaurants flexibility in updating offerings.
- Despite the benefits, many customers, including older generations and those seeking a more traditional experience, prefer paper menus for ease, comfort, and to maintain engagement during meals.
- The author advocates for restaurants to continue providing hard copy menus alongside digital options to accommodate diverse customer preferences and enhance the dining experience.
