This Hyatt Customer Service Interaction Is Brutal: Is It The New Normal?
One Mile at a Time • • business
Key Points:
- Over the past year, Hyatt has outsourced much of its customer service, leading to widespread reports of declining support quality from customers.
- A reader shared a frustrating interaction with the @HyattConcierge X account, where multiple representatives failed to clearly answer a straightforward question about late checkout policies for the Hyatt Centric Delfina Santa Monica.
- The inconsistency and confusion in responses suggest that even Hyatt’s previously reliable social media-based support may be deteriorating, possibly due to reduced training and cost-cutting measures.
- Many customers now avoid calling Hyatt customer service due to long wait times and inefficiencies, with some relying on slower responses from the Milestone Rewards program’s concierge service or hoping to reach non-outsourced agents via the general My
