Uber will now pick up your returns from your doorstep
TechCrunch • • business
Key Points:
- Uber introduced a new returns feature on its Uber Eats app, allowing customers to return eligible retail items from home, aiming to increase app engagement beyond ride-hailing and food delivery services.
- The service includes a courier fee based on time and distance, applies only to items priced above $20, and requires compliance with each retailer’s return policy; participating stores include Best Buy, Target, Petco, and others.
- Customers can initiate returns through their order history in the app, selecting the item and opting for return with a courier, which offers the convenience of an instant refund and avoids in-store return hassles.
- This marks Uber's first foray into retail returns, building on prior expansions such as Uber Connect for package delivery and Uber Direct for contactless retail deliveries introduced during the COVID-19 pandemic.
