United Airlines says it will boot passengers who refuse to use headphones on planes
NBC News • • business
Key Points:
- United Airlines updated its contract of carriage to allow removal and potential permanent banning of passengers who refuse to wear headphones while listening to audio on personal devices during flights.
- The policy, added on February 27, is part of the "refusal of transport" section and aims to prevent passengers from playing audio through speakers, which United considers disruptive.
- Passengers causing any loss or damage to the airline may be held financially responsible, and those without headphones can request a free pair if available on board.
- United cited the expansion of its Starlink Wi-Fi service as a reason for clarifying and enforcing this headphone rule more strictly.
- The new policy received mixed reactions online, with some users calling it common sense and others noting the
