United can remove and ban passengers who refuse to use headphones
Mashable • • business
Key Points:
- United Airlines has updated its Contract of Carriage to explicitly allow removal or banning of passengers who do not use headphones while listening to audio or video content on flights.
- The new rule is part of United's Refusal of Transport policy, which already covers reasons like inappropriate dress and carrying weapons.
- United's spokesperson stated that while the airline has long encouraged headphone use, adding it to the contract clarifies enforcement.
- Other airlines, such as Southwest and Frontier, also require headphone use but United is the first to include it as an enforceable contractual obligation.
- The move comes amid rising reports of disruptive passenger behavior on flights, aiming to improve the in-flight experience for all travelers.
