Watch Out For Those Fees
Defector • • technology
Key Points:
- The author recounts a lunch experience at a longtime favorite coffee shop that soured due to unexpected and numerous extra charges on the bill.
- The friend ordered eggs poached with fruit instead of hash browns, only to be hit with a $1 surcharge for poaching and an $8 charge for substituting fruit, without prior warning.
- The author was also charged extra for cheese and onions on their burger, items they had not requested, and a mandatory 20% tip was added.
- Despite enjoying the food and atmosphere, the surprise fees left the diners feeling cheated and resolved never to return.
- The incident highlights frustrations with aggressive upselling and hidden charges in casual dining, undermining customer goodwill.
