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Customer service

2026.01.28 09:24

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How do you contact them with no link. Tried to redeem and says my account is locked and contact but no where is there a link.

Comments7

Olabode Ajao

Hello 
It becoming issue to redeem my points with the new system. I need help

2026.05.04 08:48

Cashwalk_official

Hi, we’re sorry for the inconvenience you experienced.

To help us review your account thoroughly and offer accurate support, please contact us by following the steps below:In the app → Menu → Settings → [Contact Us]

2026.01.31 05:00

Chris Larsen

Author

Thanks Vivian, that worked and message sent

2026.01.28 15:47

Chris Larsen

Author

Thank you Vivian that worked and message sent

2026.01.28 15:47

Vivian Hall

1) home screen icon with shoe at bottom 
2) top left 3 lil lines tap
3) you then see screen I show below top right corner tap round tool icon scroll down to customer support tap and leave a message. 
*** Hopefully this helps you it has happened to me before saying that was locked and they were able to get everything through and I did get rewarded. 
*** I haven&amp;amp;#39;t been on this app in a long time I&amp;amp;#39;m just getting back with it on my phone so I can&amp;amp;#39;t recall if this is the one that replies through email or you go back to your customer support spot and within a day or two they will reply back to you

2026.01.28 15:16

Chris Larsen

Author

Thanks

2026.01.28 11:07

Nostalgic

It's supposely in your setting then there you see the "contact us" although many people had many issue and yet they hadn't anything to them I think

2026.01.28 11:06

Vivian Hall

Yes 1)home screen 2) setting round tool symbol 3) scroll down to customer support and leave a message. 
****I have done it several times and always got reply back by the next day. When I went to cash out for reward it also said mine was locked and they fixed it and I did get my reward multiple times.

2026.01.28 15:19