Why can't I redeem my walking points?

I finally reached 5000 points. Before, I could redeem them by entering the verification code, but why can't I do it now?

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Comments 3
  • Christine
    Need to verify by phone call (no more text it seems) then enter code.
    • Marta
      Yeah but there not giving me the call 
  • Marta
    I am having the same problem