I can't access my account

I haven't been able to access my account for months and when I open the app it tells me to contact support and I've been doing so the past few months and it won't let me. I am still collecting coins and I would really like to use them. Can you try and fix it as soon as possible please

 

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    Cashwalk_official
    Hi, we’re sorry for the inconvenience you experienced.
    
    To help us review your account thoroughly and offer accurate support, please contact us by following the steps below: In the app → Menu → Settings → [Contact Us]