Account suspended customer service stop answering doesn’t answer me

I can't get  my rewards due to my account been suspended from December and customer service stop answering when that sucks 

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    Cashwalk_official
    Hi, we’re sorry for the inconvenience you experienced.
    
    To help us review your account thoroughly and offer accurate support, please contact us by following the steps below: In the app → Menu → Settings → [Contact Us]