I don't know what's wrong with this app I just finished my $15,000 coins and I try to redeem my gift card and it always said that my mobile phone already verified that I work very hard for 15,000 coins , I got a feedback email them but I never got a

I don't know what's wrong with this app I just finished my 15,000 coins and I try to redeem my gift card and it always said that my mobile phone already verified thought I work very hard for 15,000 Collins I send them feedback email them but I never got a response from them I feel like I got rip off of this app the honest so many problems😕