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Steps not cleared/reset at midnight today
2024.08.27 15:33
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Does anyone have the same issue I have now? My app's home page has not been cleared the steps I took yesterday. Therefore, I can't collect coins. 

Steps not cleared/reset at midnight today

 

However, new steps for today are recorded correctly on the trend page. But this page won't accumulate coins for me to collect. 

Steps not cleared/reset at midnight today

So, I sent a msg to the support team. So far, no response yet. 
Comments20
  • Profile Image
    Natasha Johnson
    I uninstalled the app and reinstalled it and it rest the step counter and I did not lose the coins I already accumulated. 
    Yong
    Author
    So, is it working perfectly? 
    Yong
    Author
    Thank you for the reinstalling method. Is your newly installed app working fine? 
    Profile Image
    Natasha Johnson
    It worked last night but now that it's after 12 it's doing the exact same thing it didn't rest again 
    Yong
    Author
    You may follow the second notice from the top on this screen. The support team posted an "Impotant Notice: Update the App to Fix the..." 
  • Profile Image
    Natasha Johnson
    Nope they haven't fixed it yet
  • Profile Image
    Mauricio T Temiquel
    100- woke up today to same problem , I hope they get it figured out soon
    Yong
    Author
    Thank you for joining. The more walkers report the better and quicker responses from the support team, I hope. 
    Yong
    Author
    Is your app working fine? 
    Profile Image
    Mauricio T Temiquel
    Not yet .. I mean I'm still accumulating coins and steps but it never reset
    Yong
    Author
    Is your problem solved? 
    Profile Image
    Mauricio T Temiquel
    No I updated and now it don't count my steps
    Yong
    Author
    I'm in the same situation. As Natasha kindly adviced, I reinstalled. But my steps are not recognized. It seems steps generate coins, and coins are saved in the chest box. They seem getting in, but due to not stored in the system, the coins are getting back to the original state, dropping their counts. So, now I'm losing my interest in the CashWalk. So far I have been very enthusiastic. I don't feel that way any more. 
    Profile Image
    Mauricio T Temiquel
    I'm back up and working this morning. Got my 1st 100 steps and 1 coin for it, also seen them post about it so hopefully every1 else is up n going again
  • Profile Image
    Eric Etienne
    All these glitches are beautiful to me. Its evidents that people are using this app through the good and the bad. Can't always be good times.
  • Christine Caraang
    Did you try clearing the app and restarting it again?
    Yong
    Author
    Yes. I even power off and on the phone. The lucky boxes are cleared. The biggest problem is, unless the support team reset it before midnight, I can't collect the coins that I earned today. 😩
  • Yong
    Author
    I know now at least I'm not the only one. 🤗
  • Profile Image
    Natasha Johnson
    Mine didn't rest either 
    Yong
    Author
    Did the support team fix your app?