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Notice

🙏 Important Notice: Update the App to Fix Step Resetting Issue! 🙏
2024.08.29 11:02
Views 2KScraps 6

Dear CashWalkers,


We sincerely apologize for any inconvenience you may have experienced.
We are pleased to inform you that a new version of our app has been released, which addresses the issue of step count resetting.
Please update to the latest version of the app. After the update, your step count will reset at midnight, allowing you to collect coins as usual.


We appreciate your understanding, and apologize once again.


Sincerely,
CashWalk Support Team
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Comments22
  • Profile Image
    Megan
    BEST
    The last 2 days I have been getting shorted on coins, coins have been collected then when I look at phone again I notice that coins have been deleted (I went from having 823 coins and I collect 109 coins that'll it 932, plus coins s I collected from boxes and lottery, should have been over 1,000 when all was said and done. I just looked at my phone and im back down to 878 coins. That used to happen once in awhile, but usually just a few coins, never that many at once! How?! Since the update I've been having more issues than ever before! 
  • Profile Image
    Tammy Dewitt
    BEST
    Thanks..I just uninstalled and installed the app..and set it back to 0 steps...luckily I put my challenge photo in the log before I did that..
I work at an aquarium and I do a whole Lotta walking back and forth across the facility. 
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  • Profile Image
    Jay
    In my opinion, you may consider a compensation to your customers for the inconvenience how users spent time for nothing for those couple of days, with some stress as well. 
  • Profile Image
    Nana Clark
    App hasn't let me collect step coins for the last 3 days. I'm missing 533 coins because of it. I have sent 3 emails to support and have heard nothing back.
    Yong
    I'm in the same situation. The support team should respond to our email msg  about what's going on, or at least if they rec'd email. 

In each challenge notice, it is written:
 "If you have any questions, please email contact us(in-app > menu > setting> "contact us")." However, what's the notice for if they don't exercise their own notice. 
  • Profile Image
    Tosh Hughes
    I've un-installed and installed the app several times now and nothing has happened. The steps haven't reset at all. I've lost lots of coins these past couple of days. How long before the app is fixed. Up until now the app was doing great. I don't see an update option for this app either. 
  • Yong
    Please tell us how to update the app without going throhgh uninstall/reinstall process. I don't see an "update" function anywhere on the app. 

When I reinstalled yesterday morning 8/28/24 at around 3 am, the steps were reset but steps were not recognized by the app system although the lock screen chest box was collecting and the coin count was going up for a few seconds. Then went back down to the original count. It seems working now, though. 

Do I still have to update? Or do I have a newer version of your app even if I reinstalled before you fixed and posted this notice late last night?
    Profile Image
    Sea
    On the home page, click the three bars on the top left, then the gear icon. It will tell you if you need to update at the top.
    Yong
    Thank you. It is up to date. 
  • Catherine Cat Topa
    Still not resetting after update. Plus will not let redeem my points for gift card. 
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    Jeff LaFleur
    I average between 13,000-22,000 a day. How do I update without losing the 34k coins and the step history? 
    Ken F
    Mine average is like 10000—500000
  • Profile Image
    Shavonti Grant
    Will my coins earned transfer over the new version once installed?
    Ken F
    Yes
  • Profile Image
    Stephanie Taylor
    I have updated, cleared cache, data uninstalled and reinstalled which nothing is helping the steps reset.
Help please
  • Profile Image
    Heather Henson
    I have reinstalled 3 times updated and it will not reset my steps. I cannot lose my coins. Please help
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    Profile Image
    Jay
    By the way, Heather, I really want to tell you. Your coins have a expiration date. It is better to redeem as soon as you acheive over 2250 coins (Android base) or over 5000 coins (iOS base).

After redeemed, the vouchers/gift cards usually don't have a limited time to use. 

Besides, redemption has one time limit for 24 hours. So it takes time to redeem all your coins. 
  • Profile Image
    Michelle
    After the update the steps did not reset and I lost 50 coins. 
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    Melissa Brown
    Am I going to lose my gift card and points
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    T-baby 
    Thanks I was wondering like why my steps weren't resetting.
  • Profile Image
    Megan Burkett
    I don't see an update on iPhone! 
  • Profile Image
    Nikki Sirback
    I updated at midnight last night when my steps didn't reset and now it says I'm up to date. Will they restart at midnight tonight or should I uninstall and reinstall?
    Profile Image
    Kristy Stults
    Wondering the same thing? If someone could answer back that would help
    Profile Image
    Della Tarce
    I also experienced the glitch. But I didn't Uninstall and reinstall.  Mine works fine now. 
  • Profile Image
    Mikie Mike
    I have walked all day but did not receive any coins  why 
  • Profile Image
    yasmeen Ahmad
    Same here problem 
  • Profile Image
    yasmeen Ahmad
    My steps are not  count last 2 days
  • Profile Image
    Paul Blake
    It's all new to me
  • Profile Image
    Marie cruz
    I Already did it and they haven't counted my coins, on the contrary i take away all the coins I earned yesterday and today. 
  • Suzanne Iacono
    Can i link this app with my fitbit veresa 3?