Kasia Bilaszewska
That is really bad. I am scared to exchange now.
It's been in "processing" status for 3 weeks and no response/help from the Cashwalk support.
I can't request another redemption until the current processing is completed.
Any suggestion?
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- Carolin Boersma
Join the club. Same for me so frustrating and no help from support
- Amy Maenhout
Did you try to email the support team?
Kristin CabanissAll I can tell you is I had the same issue and I started emailing daily for about 7 days straight and then they finally cleared it. I don't know if it was my persistence or if I just got lucky. I then was able to redeem two more gift cards with no issues and now there seems to be a new issue with a bunch of us not getting a text with the verification code. It's frustrating but I keep hoping they will resolve it.
- Tiffany Bracy
Maybe try to restart the app, or try to see if they have a 1800 number on google.
- JS
I couldn't find any number so just keep sending emails.
- Rob Palmisano
I am currently in the exact same situation, also for about 3 weeks now.
- Jerry Simon Jr
Same here. My gift card has been processing since September 4th
- JS
I emailed them everyday for about a week and they fianlly fixed it. Emailing once or twice a week wasn't enough..
