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20 Biggest Airports in the US Ranked According to Passengers
Business Insider • • business
Key Points:
- The 2026 JD Power North America Airport Satisfaction Study evaluated US airports based on passenger satisfaction across three size categories: medium, large, and mega airports, with the average score being 617 out of 1,000.
- The study, based on 24,710 surveys of US and Canadian travelers, excluded Canadian airports from rankings due to changes in sampling methodology despite including Canadian respondents.
- Passenger satisfaction was measured across seven factors, including ease of travel, trust, terminal facilities, staff, and food and retail options, highlighting that airport renovations significantly improve passenger experience.
- Mega airports saw a 14-point increase in satisfaction scores, attributed to costly and extensive capital improvement projects, with Minneapolis-St. Paul International Airport ranking first for the third consecutive year after a $242 million terminal renovation.
- Higher passenger satisfaction correlates with increased spending, as travelers who rated their experience as "perfect" spent on average $20.22 more, emphasizing the value of balanced dining options and clear signage in enhancing airport experiences.
