5 Phone Carriers To Avoid At All Costs, According To Consumer Reports
bgr.com • • business
Key Points:
- Consumer Reports has identified several of the worst cell phone carriers in the U.S. based on a 2024 survey of over 75,000 users, focusing on value, customer support, data service, and cellular reception.
- AT&T ranked last due to issues including misleading sales tactics by authorized dealers, recent price hikes, removal of autopay discounts, and a significant subscriber loss despite record profits.
- Optimum users report wildly fluctuating prices, difficulty canceling service, and aggressive retention tactics, leading to widespread dissatisfaction and poor customer service ratings.
- Verizon faces criticism primarily for poor value, with substantial price increases, added fees, and a loss of 289,000 subscribers in early 2025, despite maintaining strong profits.
- US
