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Dental hygienist accused of 'retaliation' during teeth cleaning
The Mary Sue • • health
Key Points:
- After 13 years as a dental hygienist, Sam Kepp dismissed a patient for the first time following accusations of "retaliation" during a teeth cleaning appointment.
- The patient had previously complained about Kepp's cleaning technique but insisted on continuing to see her, despite dissatisfaction with the service.
- During the latest appointment, the patient accused Kepp of retaliation when Kepp explained the cleaning process and used a Cavitron to remove buildup, leading to a tense confrontation.
- Kepp refused to be dictated on how to perform her job, stopped the cleaning, and reported the incident to her dentist, resulting in the patient’s dismissal and reassignment to another hygienist.
- Although the patient criticized Kepp’s services publicly, no legal action was taken, contrasting with other professions where disputes have led to costly lawsuits.
