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Eligible Amazon Prime customers have until Monday to file claim in $2.5 billion settlement
WHEC.com • • business
Key Points:
- Amazon has agreed to a $2.5 billion settlement to compensate Prime customers who unsuccessfully tried to cancel their membership, though the company denies any wrongdoing.
- Eligible customers are divided into two groups for payments: the Automatic Payment Group, who will receive compensation without needing to take action, and the Claims Process Payment Group, who must file a claim by July 27, 2025.
- The Automatic Payment Group includes U.S. consumers who signed up for Prime between June 23, 2019, and June 23, 2025, used no more than three Prime benefits in any 12-month period, and enrolled through a Challenged Enrollment Flow.
- The Claims Process Payment Group covers U.S. consumers who unintentionally enrolled in Prime or tried to cancel unsuccessfully during the same timeframe, used fewer than ten Prime benefits annually, and have not already received an automatic payment.
- Eligible customers in the Claims Process Payment Group will receive a notification by email or mail and must submit a claim by the deadline of Monday, July 27, 2025.
