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Firmware update bricks Hue Bridge Pro devices; Philips gives free replacements
Ars Technica • • technology
Key Points:
- A recent firmware update (version 2071353020) released by Philips for Hue Bridge Pro smart hubs caused some devices to stop working, displaying a red LED and becoming unresponsive.
- The issue affected fewer than 100 devices and occurred primarily in cases where users had disabled automatic updates, stayed on older software versions for extended periods, and then manually installed the update after it had been stored on the device for over 10 days.
- Philips has acknowledged the problem, identified the root cause, and is rolling out a fix to prevent further device failures, while offering free replacements for affected Hue Bridge Pro units regardless of warranty status.
- The incident highlights the lack of backup and migration features within the Hue Bridge ecosystem, forcing affected users to manually reconnect dozens of lights and accessories, which can be time-consuming and frustrating.
- Customers experiencing issues are advised to contact Philips Hue support for assistance and device replacement.
