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How to respond to an email that makes you angry or confused.
Slate Magazine • • business
Key Points:
- The author shares a personal strategy of waiting at least eight hours before responding to emotionally charged or complicated messages, which helps to calm down and respond more thoughtfully.
- This approach was inspired by advice from the author's therapist, which previously helped with significant life improvements like quitting smoking and maintaining relationships.
- Applying this rule led to a positive outcome with an insurance company, resulting in full reimbursement after the author sent a polite, measured email.
- The author also used this strategy to avoid being scammed by an ex-boyfriend requesting money, illustrating the rule’s effectiveness in various emotional situations.
- The key takeaway is that delaying responses to heated or complex communications can prevent impulsive reactions and lead to better decisions.
