AI Generated Image

MBTA bus mistakenly shuttles passengers to North Shore, instead of North Station

WCVB • August 20, 2026 • business

Key Points:

The MBTA apologized after an Orange Line shuttle bus driver mistakenly took passengers to Stoneham on the North Shore instead of North Station during an 11-day Orange Line suspension.
The incident occurred on the first day of the suspension between Oak Grove and Back Bay stations.
The MBTA stated the shuttle bus driver involved is no longer working on the service and the issue has been addressed with the shuttle vendor.
Passengers reported confusion on the bus, with the driver uncertain of the correct route and asking for directions.
It remains unclear whether passengers were eventually taken to North Station after the error was realized.