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Rivian Service by Rivian - Rivian Stories
Rivian Stories • • business
Key Points:
- Rivian plans to open over 50 new Service Centers by the end of 2024, aiming to have 150+ centers by 2027, with larger sites in dense markets and mobile service options in remote areas.
- The company will increase its Mobile Service Vans by 50% through 2026, enhancing technician training and onboard tools to perform more remote maintenance services.
- Over 1,000 service specialists have been added and trained in the past year, with ongoing hiring and training efforts to support network expansion and higher-demand locations.
- Scheduling wait times were reduced by 35% last year due to more service bays, expanded teams, and optimized systems, improving customer service efficiency.
- Rivian leverages connected
