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Royal Caribbean cancels an Alaska cruise, offers full refund to disappointed guests
foxnews.com • • business
Key Points:
- Royal Caribbean canceled the seven-night Alaska cruise aboard Serenade of the Seas, originally set to depart Vancouver on Aug. 30, due to unspecified technical problems and incomplete repairs, leaving passengers scrambling to adjust plans.
- Passengers were offered full refunds, onboard credits, future cruise credits, and reimbursement for eligible flight-change fees, but many expressed frustration over the disruption and limited ship amenities during the delay.
- The ship, known for its scenic floor-to-ceiling windows and amenities like a rock-climbing wall, has faced multiple technical issues in recent years, including engine troubles and missed port stops on previous Alaska cruises.
- Serenade of the Seas resumed service on Sept. 6 for its next scheduled seven-day Alaska cruise after completing repairs, according to Royal Caribbean.
- Online reactions ranged from disappointment and sympathy to apprehension about future cruises with Royal Caribbean, with some passengers seeking local activities to enjoy while stranded in Vancouver.
