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See which airports ranked highest for traveler satisfaction
USA Today • • business
Key Points:
- The 2026 North America Airport Satisfaction Study by JD Power shows increased passenger satisfaction across airports, with mega airports up 14 points, large airports up 13 points, and medium airports up 16 points on a 1,000-point scale.
- Minneapolis-Saint Paul International Airport (MSP) ranked highest among mega airports, followed by Detroit Metropolitan Wayne County Airport (DTW) and Phoenix Sky Harbor International Airport (PHX).
- Tampa International Airport (TPA) led the large airport category, with Portland International Airport (PDX) and Dallas Love Field (DAL) in second and third place, respectively.
- Charleston International Airport (CHS) topped the medium airports category, followed by Ontario International Airport (ONT) and Indianapolis International Airport (IND).
- The study, based on nearly 25,000 surveys, assessed satisfaction in areas such as ease of travel, passenger trust, and terminal facilities, highlighting that airport improvements in passenger flow and amenities are enhancing overall traveler experience.
