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T-Mobile to auto-upgrade some legacy phone plans to higher-price plans
Mashable • • general
Key Points:
- T-Mobile is automatically migrating thousands of customers from legacy plans, some dating back 10 to 15 years, to its current lineup, including plans like Essentials, Experience More, and Experience Beyond.
- Affected customers have begun receiving notifications via text or the T-Life app, with the migration taking effect within the next few billing cycles for both individual users and some small businesses.
- While some customers may experience a modest price increase, T-Mobile assures that new rates will generally be lower than what new customers pay today, and all customers will retain current benefits plus improved network and service features.
- This automatic switch is notable because customers have no option to remain on their old plans; they must either accept the new plan, choose another T-Mobile plan, or switch carriers.
- T-Mobile described the move as a systems cleanup to eliminate over 1,100 legacy billing codes, aiming to modernize plans for better access to 5G technology and a 5-year price guarantee.
