Travelers flying United can track wait times at SFO
SFGATE • • business
Key Points:
- United Airlines is piloting a new app feature that allows customers to track TSA security wait times at its major hubs, including Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington, D.C.
- The initiative aims to help travelers better plan their trips amid ongoing long security lines caused by the 48-day Department of Homeland Security shutdown, during which over 450 TSA officers quit due to unpaid work.
- United’s app feature is particularly significant at San Francisco International Airport (SFO), where the airline handles nearly half of the traffic, though SFO's security operations are less impacted by the shutdown because its checkpoint officers are privately contracted.
- TSA’s own wait time app, MyTSA, has been unreliable during the shutdown, prompting United to offer this alternative to improve passenger experience.
- United hopes the new feature will provide more accurate and timely information to ease travel disruptions caused by the ongoing federal workforce issues.
