United Airlines updates passenger policy to require headphones or possible removal
Key Points:
- United Airlines has updated its contract of carriage to require passengers to use headphones when playing audio or video onboard, with non-compliance potentially leading to removal from the flight.
- The policy change, effective February 27, aims to address common complaints about disruptive loud content and coincides with the expansion of Starlink Wi-Fi services.
- Passengers causing damage or expense due to ignoring the headphone rule may be held financially responsible by the airline.
- Etiquette experts and passengers have expressed support for the policy, noting that enforcing headphone use improves in-flight manners and comfort.
- United is the first major U.S. airline to legally mandate headphone use in its passenger agreement, although other airlines have encouraged similar behavior.