Oh wow this is exactly what I’m going through again this is the 3 rd separate times they wiped my last 2 times should have 11,000 now last time i literally emailed customer service they didn’t even respond I had 9000 to absolutely 0 . It’s beyond frustrating when CS doesn’t seem to exist sorry you’re going through this as well . SMH pls lmk if anyone reaches out to u about this i can do the same if u like .