Issue with 5,000 Points Deduction During Amazon Gift Card Redemption

Dear Support Team,

I am writing to request assistance regarding an issue I encountered while attempting to redeem 5,000 points for an Amazon gift card.

During the redemption process, I was prompted to enter a security code on the verification screen. I copied and pasted the code provided, but the system repeatedly indicated that the code was incorrect and would not allow me to proceed.

However, despite not receiving the Amazon gift card, I noticed that 5,000 points have already been deducted from my account balance.

Could you please check this transaction, restore my deducted points, or complete the gift card issuance?