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Can’t exchage my points to reward

2025.01.28 14:24

Views 480Likes 7Scraps 3

포인트 4000 넘게 모아서 리워드로 바꾸려는데, 폰인증을 하라고 해서 했더니, 계속 verify 된 번호라고 뜨면서 다음페이지로 넘어가지 않아요. 왜 그런거예요 ?

Comments8

YOUNJAE PARK

Author

I emailed customer service. They fixed it. Apparently I was using two accounts with Google and Apple. So they deleted my old one and it works fine now.

2025.02.06 09:12

Dizzy Martin

I am having the same problem now trying to redeem a gift card but I keep getting an error message

2025.05.09 02:10

YOUNJAE PARK

Author

Contact to customer service. You might be using second account and it could interfere your redeeming process.

2025.05.18 11:39

Samantha Bovee

You can try closing the app and trying again. Unfortunately there have been other users stating that problem too.

2025.01.29 03:49

YOUNJAE PARK

Author

I tried multiple times and even removed the app and re-downloaded, but still not working. It's time to stop using this app.

2025.01.29 12:54

Samantha Bovee

I know cashwalk basically shut down the Europeans from using this app. I'm not sure on Korea (I saw your first message was in korean) but I havent seen many other Asian posts lately so I'm guessing they are probably shutting down Asia as well

2025.01.30 01:55

YOUNJAE PARK

Author

I'm living in Canada. I guess you are right. They must be planning to shut down the system in all contries except Asia

2025.01.30 09:11

Samantha Bovee

As far as I know Canada and USA are both doing well for Android users but I think that Apple users have been experiencing problems lately

2025.01.30 10:08