Unable to redeem coins for rewards

Michelle

It’s really hard now to get the reward gift code.even u follow the instruction it doesn’t allow u to go further,it’s like left u hanging then if u tried many times they will not allow u to do it again.

I try to verify with my phone number but it does not call me back. It used to be a text with a code but now it’s a call back with a code. I tried at least 10 times. Please fix this 

Facing the same issue , is there any way to solve this please let me know

Do you know is there any charge fee if answer the phone call for verification code? Because is call from USA. It’s says free call from Cashwalk but carrier rate may apply.

Hi everyone. I got an email from customer support with the following instructions.

When cash walk calls you with the access code, answer your phone and make sure you have access to your phone’s keypad. Don’t enter the code on the keypad in the app. Enter the verification code using the phone keypad followed by a # sign, wait until you hear the message confirming that the verification has been completed, and then return to the app. I tried this solution and it works. I was able to redeem my coins for the reward.

Welp, just installed. Uninstalling after reading this thread.

You just need to type the number on your phones keypad then press pound. 

Unable to redeem the coins. I tried several times it didn’t work. 

Char Noel

I absolutely agree with this statement.    I can no longer cash in on my rewards.       I cannot find a solution on their app

Char Noel

How can we cash in our rewards when their system is not working and hasn’t been working?

I’m trying to get my gift card but its not letting me use the pound key. This way is really annoying

I walked 10l ateps today which is my last day to get the 100% for walking all week.  It did not give me
Credit nor go to the page to say I finish this week challenge.  Everytime o try to redo it
It say I have already save a photo.  I have not received
100% nor did it go to to page to collect 500 points.  This is happening to often and making me want to stop using the app cause it not giving credit when credit is do

This needs fixing ASAP

I have 5000 coins but I can’t get a $5 gift card for Dunkin’. If have to get 10000 coins for $10

Ivan Isho

I traveled to Toronto on April 24 until May 2. Since I came back with the change of time. I couldnt get my reward points. Every time I get steps upto 100 it goes back to 0 

Ruby Kleva

Same issue here

Cashwalk please fix this!

I have the activation numbers for this service