I received the verification call, but it tells me I’m not entering the code fast enough

hi everyone what do you do when you are trying to cash out for the first time and you receive the call with the code and then you try to verify it but they tell you You didn't enter it fast enough. I entered the code with the pound sign exactly as they told me, but no matter how quickly I do it They tell me it's not fast enough to try again. I've tried several times.