Phone call to redeem points ?

Question

So it' aPhone call to redeem points and not a text ? 
That is inconvenient since these verification calls are all flagged as potential

Filomena Moniz · Accepted Answer

I’m having the same issue redeeming. I get the code then I go back to key pad and lose it and have to start all over again. This has been going on for 3 days

Melanie Marcoux · Answer

Same for me. I cannot confirm my account with the phone call and I cannot confirm my account with text message. So I cannot redeem🤔🥴

AP · Answer

Nothing happens after this. No number to call. No one calling to send the code either. Can you send a number to call? Thanks

Youngmee LEE · Answer

never got a phone call

ET Phone Home · Answer

Well, I’m having trouble redeeming for a gift card again I keep putting in my number and I got a message that they are calling me but nothing happens. This is what my screen looks like.

Ann Lavelle · Answer

Can’t redeem

Snow River · Answer

Which keypad? phone or app or both? # is not appearing on the app. you have to write down 6 digit in 5 seconds. Super stressful and I couldn’t do

ab82 · Answer

This is the response I got from support. Followed the instructions but voicemail can’t be disabled (which is crazy to expect anyway). So, still stuck not being able to redeem.

Anita Taylor · Answer

I've been trying to redeem my points but the system for whatever reason is not processing my request . What can be done to rectify this?

Terry Egan · Answer

I emailed support to see what’s going on, when I get an answer I will post it

Natu Jethva · Answer

Your system is very lousy. You don’t send the codes back. We cannot cash the certificates because it is a waste of time so please take care of this problem as soon as possible. Thank you.

Tony Vecchio · Answer

I just downloaded this app.  So what everyone is saying is.....this app is a scam!  They make it impossible to collect... on purpose!

Ann Lavelle · Answer

Can’t redeem!

Sarah Beaty · Answer

What is also bothering me is my 3,000pts reward options are locked and it's forcing me to go for 6,000 ots at a minimum before redeeming. I have already had 6 previous cash outs so I dunno why I need to unlock the lowest level reward.

Chay · Answer

I hit the get code, type the code but they still didn't get the code

Ron Wuollet · Answer

I never receive a phone call. So redeeming card is impossible

Sean Johnson · Answer

The phone call thing has been going on for a couple of months now. There is only so much "security" measures that makes sense before the multiple layers makes running the app impossible.

KAREN LOPEZ · Answer

Same problem dont get a phone call. They don’t want to pay out any more. Another walk program did the same thing

ET Phone Home · Answer

Does anybody know what they mean by the message at the bottom of my screenshot?

David Mcmillan · Answer

We are all going through bs

AP · Answer

What number I have to call? There is no instruction.

Louise Constser · Answer

It’s becoming more and more difficult to redeem the points

USA

Phone call to redeem points ?