Unable to redeem rewards

Hi all,

I'm not sure where to post this but I've concerns with 2 things:

  1. When I try to redeem any gift card, it says I need to earn 500 coins by walking - I've already walked 29000 steps as per the app statistics.
  2. The price of the gift cards has increased - earlier it used to be 3000 coins for a $5 gift card but now it is 5000 coins for the same gift card value.

Please help me, thanks in advance 

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Comments 3
  • Profile Image
    R Calderon
    I don't know if it is the same world wide, for me 100 steps give me 1 coin. So for 500 coins collected I would need to walk 50,000 steps 
  • Chej Udo
    100 Steps equals 1 coin.  So far you would have 290 coins collected
  • Profile Image
    Annette
    Mine is telling me I'm unable to redeem outside the country. I'm in the same place I've always been when I've redeemed before. I've gone to  messages  in the settings where it says contact us, and haven't heard back from anyone.