How Does This Make Sense? (MP9)

Someone please explain this like I'm 4 years old. How the hell does my credit score go down 14 points when I decreased my debt owed???

How Does This Make Sense? (MP9)

 

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    Taco
    I have no clue! (1)
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    Megan Burkett
    Bingo it doesn't make sense at all 😭