Can’t get past the verification pt. To get rewards

Hello,

 

I've gotten gift cards in the past many times , but am over 15,000 pts and can't seem to get past the verification process to get my earned reward. Any ideas anyone?

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    Cashwalk_official
    Hi, we’re sorry for the inconvenience you experienced.
    
    To help us review your account thoroughly and offer accurate support, please contact us by following the steps below:In the app → Menu → Settings → [Contact Us]