An Update on The Zeta Set Sale

Key Points:

• The Secret Lair x MSCHF: The Zeta Set sale experienced significant technical disruptions early on, causing long queue times, checkout errors, and delayed order confirmations, resulting in a frustrating customer experience despite the product selling out.
• The decision to pause the queue, made to prevent further system strain and order processing issues, led to an extended waiting period for thousands of customers, many of whom ultimately did not secure the product.
• Orders placed have been manually reviewed, with confirmation emails sent out after delays; shipping is scheduled to begin November 5 in North America and December 8 in Europe and the UK, with customers advised to contact support if they have not received confirmation.
• Due to leftover stock from canceled and failed orders, Secret Lair will hold a second sale of The Zeta Set on December 9, 2026, in a 24-hour window where all orders will be fulfilled, with shipping expected in the second half of 2027.
• Customers who preordered but no longer want the product can cancel their order by October 9, 2026, without explanation; those who keep their orders will receive them as planned.