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Applebee's accused of stealing tips after customer's gratuity doesn't add up
New York Post • • business
Key Points:
- A customer at Applebee’s raised concerns after the restaurant’s payment kiosk suggested an $11.30 tip on a $49.49 bill, which was higher than the expected 20% tip of $9.90.
- The kiosk calculated the suggested tip based on the after-tax total of $56.50, rather than the pre-tax subtotal, as indicated on the payment screen.
- Industry expert Robert Mahon noted that tipping calculations vary by restaurant system settings and expressed a preference for tipping based on pre-tax amounts, emphasizing clarity for customers.
- The incident underscores the importance of transparency in tipping practices and encourages customers to verify the basis of suggested gratuities before paying.
- Similar tipping concerns have been reported at other establishments like Dave & Buster’s, highlighting a broader issue with after-tax tip calculations.
