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Dental hygienist was in the middle of cleaning a client’s teeth. Then, her client accused her of ‘retaliation’
Yahoo • • health
Key Points:
- Sam Kepp, a dental hygienist with 13 years of experience, dismissed a patient for the first time after the patient accused her of "retaliation" during a teeth cleaning session.
- The patient had previously complained about Kepp's cleaning technique, specifically disliking how she polished the teeth and alleging her teeth felt grimy afterward, yet insisted on continuing to see Kepp.
- During the latest appointment, the patient expressed dissatisfaction with waiting time and questioned Kepp's cleaning methods, including the use of a Cavitron, which Kepp carefully explained to avoid misunderstandings.
- The patient accused Kepp of retaliating mid-procedure, a claim Kepp denied, reassuring the patient she was not being retaliatory and explaining the necessity of the cleaning steps due to buildup below the gums.
- Kepp maintained professionalism throughout the encounter but ultimately chose not to finish the cleaning, standing firm on her professional methods despite patient pressure to alter her approach.
