Chick-fil-A dethroned by Jersey Mike’s from top fast food spot

Key Points:

• For the first time in over a decade, Chick-fil-A lost its top spot as the highest-rated quick-service restaurant, with Jersey Mike's taking the lead according to the American Customer Satisfaction Index (ACSI) based on 16,464 customer surveys.
• Jersey Mike's earned an ACSI score of 84 out of 100, surpassing Chick-fil-A by one point, attributed to its freshness, food variety, value, and expansion with 238 new locations in 2025 generating $4.2 billion in sales.
• In category-specific rankings, Chick-fil-A remained the top chicken chain, Jersey Mike's led sandwiches, Papa Johns and Pizza Hut tied for pizza, Starbucks topped coffee, and Burger King and Culver's led burgers, with McDonald's ranking seventh in the burger category.
• Among full-service restaurants, Texas Roadhouse and LongHorn Steakhouse tied for first place with ACSI scores of 82, while Olive Garden followed closely; customer satisfaction improved in food quality, staff courtesy, and mobile app reliability.
• The report highlighted a 12% increase in customer satisfaction with mobile apps and ongoing industry efforts to reduce friction in digital ordering, as customers prioritize consistency, reliability, and perceived value amid inflation challenges.