Five US states join FTC suit against Hims & Hers over privacy practices
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Five US states join FTC suit against Hims & Hers over privacy practices

Reuters • • business

Key Points:

  • The FTC, along with Los Angeles County and Utah, has filed a case against telehealth company Hims & Hers, accusing it of deceptive billing and cancellation practices.
  • Hims & Hers is a major player in the telehealth market, offering prescription drugs for weight loss, erectile dysfunction, hair loss, and mental health, with direct shipping to customers.
  • The FTC alleges that Hims & Hers charges customers for prescription drugs before they consult with healthcare providers and makes it difficult for users to cancel subscriptions.
  • In response, Hims & Hers stated it will vigorously defend itself, claiming the allegations are flawed and based on the same issues raised in the government’s lawsuit.
  • The company recently lowered its full-year profit forecast due to increased costs related to its focus on branded weight-loss drugs and international expansion efforts.

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