State Farm reverses course, renews OC homeowner's policy after she questioned drone roof assessment
ABC7 Los Angeles • • business
Key Points:
- Linda Bennett, a Santa Ana homeowner, was initially told by her insurer, State Farm, to replace her roof or lose coverage after a drone assessment, with replacement costs estimated between $20,000 and $50,000.
- Bennett challenged the assessment but only saw progress after ABC7 On Your Side intervened, leading State Farm to reverse its decision and agree to renew her policy starting May 1.
- Bennett's roofing contractor confirmed the roof was in good condition and could last up to nine more years, contradicting the insurer's assessment.
- Consumer advocates advise homeowners receiving similar non-renewal notices based on aerial images to promptly request the images and seek clarification or an opportunity to address issues.
- Bennett expressed relief and gratitude for ABC7's assistance, emphasizing the difficulty of finding replacement coverage in her area and the importance of retaining her insurance.
