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T-Mobile outage: Users say they couldn't connect to Starlink via T-Satellite
Mashable • • business
Key Points:
- T-Mobile experienced a major nationwide outage on Monday, leaving many customers without mobile service for hours, and the company has apologized for the disruption.
- T-Mobile's satellite service, T-Satellite, launched in 2025 through a partnership with SpaceX's Starlink, aims to provide connectivity where traditional towers can't, but many users reported difficulty connecting to it during the outage.
- A key limitation of T-Satellite is the need for a clear view of the open sky, which may have prevented some users from accessing the satellite network amid the outage.
- Despite initial enthusiasm, T-Mobile CEO Srini Gopalan revealed that T-Satellite usage remains extremely low, accounting for just 0.0002-0.0003% of total network usage, far below expectations.
- T-Satellite service is included at no additional cost on select T-Mobile plans or available as a $10 add-on, but the company has not disclosed updated subscription figures since the beta launch.
