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Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times
Yahoo • • business
Key Points:
- Kenneth Card accused a Texas Roadhouse in Forsyth, Illinois, of repeatedly serving him a sirloin steak instead of the filet mignon he ordered on three separate occasions, sparking an online debate after posting a TikTok video with over 31,000 views.
- Card, a former restaurant cook, said the issue was corrected the first time but ignored the second, and when he raised it a third time, a manager dismissed his claim as "impossible."
- Texas Roadhouse responded that they could not confirm multiple incidents but made things right when Card brought the issue to their attention, emphasizing their quality control processes and encouraging customers to report errors.
- Card warned viewers to be cautious when ordering steak, noting the significant price difference between sirloin ($19.49) and filet mignon ($29.99) at the restaurant, and expressed frustration about feeling "ripped off."
- While some social media users supported Card’s experience, others questioned why he continued to return to the restaurant despite the repeated issues; Card said he is now considering no longer dining there to protect other customers.
