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Texas Roadhouse Responds to Customer’s Viral Claims That He Was Given $20 Steak Instead of the $30 Cut He Ordered 3 Times
Yahoo Lifestyle Canada • • business
Key Points:
- Kenneth Card, a Texas Roadhouse customer in Forsyth, Illinois, claimed in a viral TikTok video that he was served a cheaper sirloin steak instead of the filet mignon he ordered on three separate occasions at the same location.
- Card, who has restaurant kitchen experience, said the issue was corrected the first time but ignored the second time, and when he raised it the third time, the manager dismissed his complaint as "impossible."
- Texas Roadhouse responded that while they could not confirm multiple incidents, they addressed Card's complaint promptly and emphasized their quality control processes to ensure order accuracy.
- The price difference between the steaks is significant, with the sirloin costing $19.49 and the filet mignon $29.99 at that location, leading Card to warn customers about potentially being overcharged.
- The video sparked mixed reactions online, with some viewers supporting Card’s claims and others questioning why he continued to dine at the restaurant despite repeated issues.
