UH restores patient access to MyChart system that was shut down by cybersecurity incident

Key Points:

• University Hospitals (UH) in Cleveland has restored patient access to medical records through MyChart after a cybersecurity incident disrupted its online systems for over two weeks.
• MyChart had been offline since October 22, when UH disconnected its systems following detection of unusual server activity, but some features may still experience delays as data is reconciled.
• Despite the outage, healthcare providers maintained internal access to patient charts, and hospitals, emergency departments, and physician offices remained open with most appointments and procedures continuing as scheduled.
• The incident led to high call volumes as patients had to contact UH by phone for services normally available online, prompting UH to increase call capacity during the disruption.
• UH continues to investigate the cybersecurity incident with law enforcement and cautions patients to be vigilant against suspicious communications, while expressing gratitude for patient patience and staff efforts during recovery.