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United argued that a window seat is just a seat near a wall
Boing Boing • • business
Key Points:
- U.S. District Judge James Donato rejected United Airlines' argument that a "window seat" does not guarantee an actual window, ruling against the airline's claim that the term only refers to the seat's position.
- The lawsuit was filed by passengers who were charged extra for window seats that lacked actual windows, challenging the airline's practice of selling "window seats" without outside views.
- United Airlines had argued that a "window seat" meant being near the window area, even if no window was present, but the court sided with passengers who interpret the term in its traditional sense.
- This case highlights growing consumer pushback against airlines monetizing basic seating features by charging fees for seats that may not meet passenger expectations.
